Alandra Rosario
Sharing my first-time visit experience here with just a little feedback, as I’m sure it was simply a busy day for the clinic. The office itself is very small with limited seating, and from what I overheard, it was only a two-doctor day. It felt like more patients were arriving than leaving, which made the lobby extremely crowded. I think enforcing a 15-minute check-in window for appointments could help reduce congestion, especially since many patients were elderly or using walkers and other mobility aids who genuinely needed seating. There also wasn’t much privacy at the reception area while speaking with the three receptionists. I overheard another patient visibly upset while discussing a cancellation fee, and conversations carried easily throughout the waiting room. My appointment was scheduled for 1 PM, but I wasn’t seen until about an hour later. I only came in as a new patient to establish care and have a cleaning done. The hygienist was kind, though after I declined the additional recommended services, the cleaning did feel somewhat rushed. My interaction with the doctor was brief, and I was again advised about the recommended services and told to follow up again in six months. I also purchased a mouthwash product during my visit ($50), but realized afterward it was expired. I returned to the office and was given a replacement, although it was a different version than the one I originally purchased. I was assured the product was the same. Overall, I understand this may have just been an unusually busy or off day for the clinic. I am hesitant about returning, but I would like to give the office another chance because the location is extremely convenient for me and they accept Healthfirst insurance.