L. Mei
I am not the type to write less than stellar reviews. Scheduling for an appointment at Dr. Yuen's practice is easy and the front desk reception staff is friendly and pleasant. I got an appt 30 minutes before closing at the Flushing Location on a weekend. Unknowing it was the last appt of the day. The appointment ended up being pushed back from residual appts from earlier (and maybe from Walk-In Patients). It's not the waiting that was bothersome but more so that as a New Patient I end up spending less than 10 minutes with Dr Yuen, mind you, he's a specialist AND it was my 1st appointment. To be fair, Dr Yuen is easy to talk to and perhaps his pace is more suited for Millennials (in, to the point & out). I would not recommend scheduling New Patient Appt after 3pm on Saturday. I decided to see Dr Yuen based on the stellar Google Reviews so I do hope I'm the exception and not the rule. This is not a review on his expertise as a Podiatrist as I only seen him 2x and decide to find another Podiatrist. Also the Billing Dept is very slow (if not non-responsive) in refunding my Deposit for both visit in July & August. I've receive the EOB from my Insurance and the $100 exceed the $60 Co-Pay I was due to pay his office. I'm still in the midst of getting the refund. Again, the Staff is friendly and do try to be polite. However, I have not heard from Billing Manager or a proactive response to my inquire/request.