Cosmopolitan Optometry, P.C.

Everyone is super nice and it is so easy to make appointments and speak to a professional regarding any concerns. This office is located inside the LensCrafters but is a separate office called Cosmopolitan Eyecare. I've always had very satisfactory and positive experiences during my visit. It's also very easy to go to LensCrafters after and get something with your prescription if I am looking for new eyewear right away. I've come here for the last few years. I am a loyal customer because they are the best.

HORRENDOUS customer service. Cynthia was incredibly rude on the phone. I have spent over $1200 at this office, and finally received a contacts prescription, after much struggle with their scheduling. I ordered my contacts from a third party, and there was a delay in shipping. So I called cosmopolitan to see if they could give me some trials. Cynthia was SO RUDE, acting like I was trying to steal free contacts. I asked to speak to the manager, Samuel, and she put me on hold for 20 minutes, obviously hoping that I would hang up. She eventually picked back up and said that Samuel was unavailable. So I never spoke with the manager. A private office like this carries a premium price. A contacts exam here is over $320 (much higher than a chain place). So you expect a little extra effort when it comes to things like customer service and ordering trial pairs. I would never come here again. Also, the office and bathroom are disgustingly dirty (pictures attached), which doesn’t instill confidence in a doctor’s office. The bathroom sink was not working last time I was there. So did nobody wash their hands that whole day? 🤔