Concourse Plaza Dental Associates Pc

I visited this office for a routine prophylaxis (cleaning), but later discovered that my insurance was billed for cavity fillings that were never performed. I do not have any cavities, and no such treatment took place during my visit. As someone who works in a dental office, I routinely review my insurance billing history, which is how I identified this discrepancy. This experience raises serious concerns about the office’s billing practices and commitment to ethical patient care. Unfortunately, it gave me the impression that financial gain may be prioritized over transparency and customer service.

This office is extremely unprofessional. The staff (Dominican women) seem like they don't want to work; they are constantly talking on their cell phones while performing procedures. I had a root canal done 3 weeks ago and I am still in severe pain. Every time I go back, they just tell me my 'bite is off,' but I never had pain in this tooth before they touched it. They claimed I had an infection and needed the procedure, and now I'm the one suffering. The experience with the specialist was terrible. He had his mask down the whole time, his breath smelled, and he was extremely rough, as if he wanted to break my jaw. The facility is in poor condition; the rooms are dirty and I saw rusted equipment. The instruments they use look stained with dried residue and are not properly cleaned. It is a total nightmare. I haven't been able to sleep for 3 weeks and I’m forced to take medication just to deal with the pain. This is ridiculous and complete malpractice."