Community Health Project Inc.

I have been a patient here nearly ten years. They have changed so much! They do not care about your health, no follow up, no compassion, you have to manage your own and fight and advocate they will just bill and forget you. I recently went to my pcp for an urgent care appointment for bronchitis, then went to medrite urgent care. Med rite called ne back twice after my appointment to check in and see if i needed any meds or anything…. Meanwhile a week has past and im calling callen lorde daily to get nebulizar for my asthma and still nothing and no follow up or follow through…. The worst! This place was great now its bad. Its now Thursday the week after my Tuesday appointment 9 days, still no nebulizar, and I am calling to follow up, because they just drop the ball and no follow through! Update: it is now Monday- 13 days after my urgent care appointment- and No follow up from my provider, no follow up from BiBi or the medication support team that I’ve called nearly every day for the past two weeks, trying to secure my nebulizer asthma machine. Today I was told again that the doctor will send it to the pharmacy again this time I was told she was out last week last week. -She was in because they asked her a question and all of a sudden she was out so let’s see what happens after today.

I’ve been to the location twice in the past week. The first time I called in advance and was told there was walk in availability, but when I arrived the front desk said that was only to see a nurse, not for prescriptions or testing, which would have been very easy to say over the phone before I showed up. The second time, I showed up early Saturday morning because the front desk told me Saturdays were for walk ins. When I arrived, they told me that this particular Saturday they had no staff available for appointments. (No notification about this change online or social media) This whole endeavor wasted HOURS of my time in travel and waiting. I’ve heard good things about Callen-Lorde clinics, but this whole experience has been embarrassing and disappointing.