City Medical Of Upper East Side Pllc

BEWARE: Unfortunately, I’ve had multiple disappointing experiences here that left me feeling dismissed and unheard as a patient. (This has nothing to do with front desk workers, they are always pleasant and helpful and friendly) During my most recent visit, the provider appeared rushed, did not ask thorough follow-up questions, and quickly attributed my symptoms to asthma without properly exploring other possible causes or taking my concerns seriously. Despite me expressing concern about a possible bacterial infection and requesting additional testing, I felt brushed aside and was simply prescribed steroids and cough medication. He did no testing for bacterial and refused to provide differential diagnoses. What made this especially concerning is that a similar thing happened during a previous visit in September 2024. I expressed concern that I had strep throat based on symptoms I’ve experienced before, but my concerns were initially dismissed. Only after strongly advocating for myself was a throat culture finally sent out — which later came back positive for strep, requiring antibiotics after all. Patients know their bodies, and while providers may not always agree, concerns should still be listened to and evaluated thoroughly. The repeated feeling of being rushed through appointments without meaningful consideration has made me dread coming here. I hope the facility takes patient feedback seriously and improves attentiveness, communication, and overall quality of care.

I came in last night feeling terrible with a fever and strep like symptoms. The front desk staff and scribe were very kind and efficient. The facility was super clean, and they offered all the rapid tests I needed. I was seen by NP Kevin Bowen, who had an excellent bedside manner, explained all of my options clearly, and treated me with care. I literally woke up today feeling brand new, and will definitely return if needed.