Citadel Renal Center Llc

I cannot say enough positive things about The Plaza. The staff is compassionate, attentive, and truly cares about the residents' well-being. The facility is clean, well-maintained, and provides a welcoming environment. Communication with families is excellent. Definitely would recommend to anyone.

My mom was sent to this place on March 2 when I was told her stage 4 cancer had spread and she only had weeks to live. I was told my mom would be in hospice and she was put on the 4 floor in rehabilitation were they came and had my mom sit and stand and move around. I was totally confused when I asked questions no one had answers. Finally after about 2 weeks she was moved to hospice on the 11 floor and when we went up the nurses said another one as if she was bothered they had to work and take down information and set her up in a room. For 2 days my mother never received her pain medication she passed at 4 pm and I asked did she pass because she was no longer breathing and when I went to the nurse station to ask she said well your mother is dying you did know that and took an hour before they even came in the room to check vitals. Her oxygen machine that was plugged in that I thought was giving her oxygen was broken and they told me that when they came in an hour later they came with new oxygen at 6 pm when I knew my mother had already passed. The nurse had no answers I sat there till 10 pm and when I got home a nurse called to tell me she passed. This place is so unprofessional they will leave there patient to die. The lady next to my mother has dementia and she will scream for hours and the nurse came by one time and just told her to be quiet and never came back in the room. This place is horrible patient are not being looked after properly and there are no signs of these nurses and doctors even caring one bit of the patient well being. Please don’t leave. Your family member unattended. They just want to charge your insurance and that is it!