Susan B
(I'd give it NO STARS, but then my review'd be disaalowed.) I was notified by mail that they'd be changing their name/title to HealthSpring in 2026. As a Medicare client, I requested their new Formulary + Pharmacy list, but instead recieved their old 10/2025 Cigna booklets! So, I had waited 2 weeks for nothing. SO Good + HELPFUL of them to sabotage my planning schedule for upcoming deadlined medical coverage! They surely enjoy their incompetence, B/C, when I called today, the 1rst agent's accent was so strong I could not understand anything he said! Not his fault; Cigna should not have hired him for member services via the phone. So, after waiting on hold for a supervisor to address my original request for new, not old out of date pamphlets, I gave up. Hung up. Cigna is NOT beneficial for my healthcare...it's UNHEALTHILY Idiotic, uncaring, incompetent! Is newly re-named HealthSpring going 2 B better? I wonder...