ADRIAN PANCITA
Elizabeth and Kimberly are the horrible and very unprofessional receptionists at this chiropractor’s office which is located at 2100 Bartow Avenue Suite #227. These two women are about as unprofessional as can be . Elizabeth is about 50 years old, Spanish with glasses who is ugly looking and Kimberly is in her thirties with black curly hair, a little heavy set and light skin. Elizabeth wanted to be confrontational with me and did not want to do her job because I did not go to this office with my insurance card . Dr. Gregory Werner ended up doing Elizabeth and Kimberly’s job by getting the insurance card that they said they couldn’t get for me . Kimberly laughed at me because I didn’t sign some forms I was given and kept laughing at me and making snarky remarks to undermine who I am as a person . Elizabeth did just about everything to make my experience a nightmare . She was unprofessional, wanted to argue with and literally told me to leave because I didn’t have my insurance card and she didn’t want to even speak with the insurance representative that I was speaking to on the phone or call the insurance phone number that I had given her . It’s really a shame that Kimberly and Elizabeth still have their jobs at this office because my mother also went here and told me she had a negative experience with the receptionist here. Dr. Nelson Hall took care of me with regards to the chiropractor duties . Dr. Nelson Hall was very helpful, professional, knowledgeable and informative to me. He adjusted my back and took x-rays . Dr. Gregory Werner was very helpful in getting the digital insurance card for me which Kimberly and Elizabeth did not want to do . I will probably go back to this office because the doctors are good, helpful , informative and patient . However , I am not looking forward to interacting with Kimberly or Elizabeth because of their unprofessional behavior and attitude towards me and mother