Children'S Skin And Laser, Pc

I’m really disappointed with the cleanliness and overall condition of this dermatology office. During my daughter’s visit for a minor surgical procedure, I couldn’t help but notice visible dirt and debris around the base of the exam chair. For a medical setting—especially one performing procedures—this level of cleanliness is concerning and doesn’t inspire confidence in their hygiene standards. To make matters worse, the exam chair itself was extremely wobbly and felt unstable. That’s not something you want to experience when your child is about to undergo even a small surgery. It added unnecessary stress to an already nerve-wracking situation. That said, the doctor seemed knowledgeable and was kind throughout the visit, which I appreciated. Unfortunately, the front desk staff were extremely rude and unaccommodating, which made the overall experience even more frustrating. On top of that, they failed to submit the proper medical documentation to the insurance provider, which resulted in a large bill that took significant time and effort to resolve. This added unnecessary financial stress after the visit. I expect a dermatology office to maintain a much higher standard of cleanliness, professionalism, and administrative accuracy. While the doctor was a bright spot, the rest of the experience fell far short.

I want to share my experience regarding a recent visit for my child’s biopsy results. I arrived for my appointment prepared to pay my standard copay. Upon check-in, I was informed of a $45 balance related to the biopsy that I had not been made aware of prior to the visit. I explained that I was able to pay my copay that day and would have been willing to pay the remaining balance afterward, as my priority was receiving my child’s medical results. However, I was told I would need to reschedule the appointment. While I understand that medical offices have billing policies, I was disappointed that I was not informed ahead of time about this outstanding balance. Had I known, I would have made arrangements to resolve it prior to the appointment. This resulted in a delay in receiving important medical results, which could likely have been avoided with clearer communication. Honestly it seems giving patient care is not the priority at this office.