Central Park Dentistry Pediatric Dental Care

Booked through ZocDoc and the office had the wrong appointment schedule online so I had to reschedule for the only Saturday open this month which was same week because my child is over due for his cleaning. Then I received an email confirming that my insurance was taken which I thought great all is well. Unfortunately that email was followed up with another that was basically “sike we don’t” which i missed because between the office and ZocDoc i received at least 8-10 reminders emails and texts confirming this appointment. I take accountability that I missed the second email but the 1 star is because the “sike” email was sent on Wednesday and my appointment was on Saturday and as I missed it, the office received no reply. Why wouldn’t the front desk reach out via phone call on one of those days prior to my appointment to confirm my insurance instead of waiting till my son and I arrived on Saturday morning? And while the person at the front desk was professional, she was definitely not helpful or apologetic about the situation. I cannot speak to the quality of the dentists but the front desk definitely has room for improvement.

She is incredibly personable, thorough, and genuinely empathetic, qualities that make all the difference, especially when it comes to caring for children. She takes the time to explain everything and makes my daughter and son feel comfortable and understood at every visit. We live almost an hour away on Long Island, yet we happily travel all the way to Central Park just to see her. That alone says everything about the level of care she provides. I cannot recommend her highly enough to any parent looking for a dentist who truly goes above and beyond.