Jeanette Davis
At 3332 Rochambeau Ave (Montefiore) I had my ultrasound appointment here on October 21st, and from the moment I walked in, the experience was truly exceptional. This was my first time at this location, and the staff made me feel welcomed and well taken care of from beginning to end. At the front desk, there were two women working, one with short blonde hair who was handling all the incoming calls, and Danielle, who was checking patients in. I worked in the medical field doing similar work, so I immediately noticed the level of professionalism and patience the woman on the phone showed. She handled every call with courtesy and clarity, taking her time to actually help people rather than rushing them. You don’t see that often anymore, and it genuinely stood out. Danielle was jugged a couple patients and anyone else would be overwhelmed understandably, but she kept her composure. Even after dealing with a rude patient right before me, she remained polite, calm, respectful and professional. I told her to take her time with me when it was my turn because I wasn’t in a rush, and she still treated me with kindness and respect. That type of grace under pressure deserves to be recognized. My ultrasound tech was also incredibly gentle, comforting, and reassuring throughout the exam. As I was leaving, a few doctors sitting near by smiled, greeted me, and wished me a good day. Small gestures like that they matter, and they made the environment feel warm and human. What really moved me was how Danielle went above and beyond before I left. I’m not familiar with the Bronx at all and she took the time to help me figure out how to get back to my daughter’s school from there. She didn’t have to do that, but she chose to anyway most staff would suggest to just look it up, I had already gotten lost on my way to the place so image how I felt trying not to be late picking up my little one. Her help spoke volumes about her nature, character and work ethic. This location deserves recognition. I’ve been to many medical facilities including large city hospitals where the radiology department staff don’t show even half the professionalism, patience, or kindness I experienced here. Because of Danielle and the rest of the staff, I would choose this location again without hesitation. Montefiore should be proud of this team. They’re the reason I’m giving this 5-star review.