Cary Daniel Md, Pc

Dr Daniel is a very nice man, but his staff are terrible. I have been trying to make an appointment for a general checkup and I have been forever waiting, no appointments and no one calls you back for an appointment, really sucks! Time to find an other Doctor.

I am giving this review 5 Stars because my experience with Dr.Daniel is beyond what words can describe he has taken care of my mother for years and is an exemplary model of what all doctors should exhume however my recent experience at Dr. Daniel's office was unfortunately marred by the behavior of a third party hired -desk clerk Faria who does not mirror the high standards of Dr.Daniel and who seemed woefully misinformed about basic medical procedures and legal regulations. When I politely inquired if my mother could skip ahead in line due to feeling unwell, she watched as my mom vomit in her chair not offering assistance, thankfully there were patients in the waiting area who cared to help. The clerk abruptly stated that it would constitute a HIPAA violation of letting my mom pass to see her doctor. This response was not only baffling but also entirely inaccurate. I think , my mom should of been immediately seen , if anything by an MA to ensure that she was okay. Firstly, HIPAA (Health Insurance Portability and Accountability Act) primarily pertains to the privacy and security of medical information, and asking to skip ahead in line does not involve disclosing any sensitive data. Secondly, the clerk attempted to justify our early arrival by mentioning ambulance pickup times, insinuating that we were somehow in the wrong for being at the appointment only one hour early. This explanation lacked coherence and relevance to our situation. Moreover, the clerk's dismissive attitude and lack of empathy only compounded the frustration of an already stressful situation. Instead of providing helpful guidance or reassurance, her uninformed statements only served to exacerbate our concerns and create unnecessary tension. In summary, while I have always had positive experiences with Dr. Daniel and his medical team, the professionalism and knowledge exhibited by certain staff members, particularly this desk clerk, leave much to be desired. It is my hope that the office management takes steps to ensure that all staff members are adequately trained and informed to provide competent and compassionate service to patients and their families.