Caribbean Concepts, Inc.

Dr Souto is absolutely AMAZING!! Great experience in the office, I literally felt like home. The staff is friendly and welcoming, but the doctor is No 1. I wish I can leave 100* . Best experience ever

NO GO! The only reason I'm leaving 2 stars instead of 1 is due to Dr. Soto. Dr. Soto as a dentist gets 4 stars, in my book. I've gone to him for a few years and he's a great dentist. I've never had any issues with him or his office trying to upcharge me. The only thing they kind of pressed me on was getting wisdom teeth removed that weren't bothering me. Aside from that, he's great. His dental assistants, on the other hand, makes me give this place 1 star. He has moved to a new location from when I initially was going to him. The first office was very nice, modern, and the staff were friendly. This new office is smaller, sterile and a typical dental office. That's a bit besides the point. This new office has new staff and they need serious lessons in customer service. One assistant with short blonde hair is the absolute worst. She has a terrible attitude and is overall surly. I've even heard her speak to Dr. Soto in this manner so I realized it wasn't personal, this is just how she is. The other, the one that works the front desk, also leaves much to be desired. One time I called the office to make a cleaning appointment and she answers the phone "hello", as opposed to greeting with the name of the office. I wasn't sure if I called the right number so I asked "is this quick bleach dental"? She answers "yeah, how can i help you" with an attitude. I replied "never mind" and hung up. There are millions of dentists in NYC, I can just as easily bring my business elsewhere than deal with rotten staff. Sorry, Dr. Soto. I won't be back.