Essence
Turned Away Despite Having Required Paperwork I brought my child in for an asthma-related visit and was turned away at the front desk because I didn’t have a printed copy of a guardianship/consent form…even though I had the document available on my phone and offered to email it on the spot. This was extremely frustrating, especially given that this office has seen my child multiple times before without requiring this paperwork. No alternative solution was offered (such as uploading through a patient portal or scanning the document), and we were simply told to leave. When a child with a medical issue is seeking care, there should be some level of flexibility or at least a clear, patient-centered process to resolve documentation issues. This experience felt unnecessarily rigid and stressful. I hope the office reviews its policies and front desk communication so other families don’t go through the same thing. Dr. Kina coulanges was my child doctor.