Brooklyn Center for Rehabilitation and Nursing

This is a beautiful facility Well equipped for the patients. The staff is courteous and very polite and quite helpful. The patience appear to be well cared for and happy. It has only one flaw, the internet reception is very poor for outsiders ( visitors) especially if you use paratransit pick up. I could not get any reception to call my paratransit pick up. However the staff help me get in touch with the paratransit company.

I was treated terribly by a security guard at this facility. Several days ago, the security guard refused to let my family out the back door to go to our car which was parked in the lot. Instead of stating it nicely, as most would do in an initial interaction with someone, he screamed. Several days later, on 2/6/26 around 7:30pm, he refused to let me park in the lot and would not open the gate. I called the facility to inquire why and I was not provided with a reason just yelling. When I told him parking was one of the reasons we picked the facility for my grandmother, he screamed, “don’t tell me you picked the facility for parking.” As my family travels from quite a distance, parking was our deciding factor as there are plenty of facilities in Brooklyn where staff treat visitors well and present professionally. I told him the names of the staff who gave us permission to park in the lot and he claimed to not know them. I asked for his name via phone and he refused to provide it, stating he would not give it to me and hung up the phone. When I entered the facility and tried to speak with him, he again started yelling. Be mindful of the facility you place your family in as your family and you deserve to be treated well. This was completely unacceptable.