Bill Jiao Acupuncture PLLC.

I had an amazing experience at this acupuncture office. The doctor was extremely knowledgeable and informative, and took the time to explain everything clearly. The front desk staff was very sweet, welcoming, and helpful, and answered all of my questions. I received acupuncture for my back and walked out of the office feeling amazing. I highly recommend this practice.

To whom it may concern I called this office with a very simple question: whether they accept my insurance. What I experienced instead was one of the most unprofessional and hostile interactions I’ve ever had with a front desk staff member. The person who answered the phone was dismissive, rude, and displayed an atrocious attitude from the very beginning. No courtesy, no patience, no basic customer service. It was shocking, especially for a medical office where professionalism and empathy should be the bare minimum. What makes this even more unacceptable is that I clearly stated I was willing to pay cash if my insurance was not accepted. Even then, the behavior did not improve. At no point did this individual attempt to help or provide information only hostility and poor communication. The doctor in charge and the owner of this practice should be made aware that this is the first point of contact for their patients. People with this demeanor should not be answering phones, let alone representing a medical practice. Based solely on this interaction, I would never recommend this office. First impressions matter, and this one was terrible.