Bc53, Llc

Dear BMS Clinic Team, I wanted to share some feedback about my recent experience at your clinic. I called earlier today around 1 PM to confirm your closing time and was informed by the receptionist that you would be closing at 5 PM, instead of the usual 7 PM. However, when I arrived at the clinic at 3 PM, I encountered a few issues. There was no one at the front desk initially, and when the staff member arrived, I was informed that there were no providers available for the day and that I would need to return the next morning. This situation was confusing and inconvenient, especially since I was not informed in advance about the unavailability of providers. Clear communication would have helped me avoid the trip and better plan my visit. I hope this feedback can help improve the coordination and communication at the clinic in the future. Thank you for your attention to this matter. Best regards, Kay. R

I was a first time patient who was in desperate need of a medical visit. I didn’t have insurance or a source of income. I called and spoke to Annette who was an absolute savoir!! No other representative listened to me! She heard me and was able to squeeze me in on the same day. I really wish I was able to speak to her boss to praise her! People don’t understand how stressful and hard it is to maintain health insurance and receive care from people who actually want to help. Thankyou So Much Annette !!!