jimmy tan
Very disappointing experience due to poor billing transparency. Before my appointment, I was charged about $200 and reasonably believed it covered the consultation and testing. No one informed me before the allergy testing was performed that there could be an additional $800–$1,000 charge or explained my expected out-of-pocket responsibility. Only after the testing was completed was I told about the large additional charge. Had the cost been clearly disclosed beforehand, I would not have agreed to proceed with the testing. What was especially concerning was that the receptionist later apologized for not informing me ahead of time, while management insisted that patients are responsible for understanding their insurance coverage. My issue is not insurance coverage itself — it is the lack of clear financial disclosure before expensive testing was performed. I strongly encourage patients to ask for written cost estimates before agreeing to any testing at this office.