Denise Brown
I went to the health center for medical care at the Park Avenue location. Although staff were friendly, I needed referrals for my medical conditions, and provided specific contact information from the facility waiting to receive the referral. I did this on several occasions, called, and visited repeatedly, but kept being told that they will send a referral for several weeks at a time. The pharmacy tried reaching the doctor, or front desk staff by phone to facility to get prior authorization, but couldn't get a return call. I tried reaching out to the doctor, and nurse, and front desk staff concerning this prescription, but was unsuccessful due to lack of return calls, and lack of staff member answering the phone in the medical clinic. Staff members went on vacation, and still no one responded during my serious medical need, even despite the social worker advocating to the medical team, and sending emails to the medical team, and supervisors etc. I was saddened by this lack of follow up, as I did not want to have to run all over town and change to a different primary care doctor, nor did I want to have my medical conditions advance due to serious neglect, and lack of follow through despite multiple attempts to obtain referrals, needed medicine, not even return call to myself nor the social worker who works within the same facility. Sad, Sad, Sad!!