Mich Lee
This was my first visit to this location as a new patient. I had actually referred two family members here based on the positive reviews, which made this experience more disappointing for me because it did not reflect the expectations those reviews created. After imaging was taken, I spoke with a coordinator who discussed treatment recommendations and costs. To my knowledge, I was not examined by a dentist, nor did I receive a clear explanation of findings or whether a dentist reviewed my case. I was informed about an extensive treatment plan that was not covered by my insurance and would require significant out-of-pocket costs, with payment options discussed. I was also referred elsewhere for care. My concern is not the referral or cost itself, but that I left without understanding who evaluated me, what the findings were, or the basis for the recommendations being made. As a patient, I expected more direct communication regarding my care before discussing expensive treatment options. I referred family members here because of the strong reputation and reviews, but my personal experience did not align with those expectations. I encourage patients to ask questions, request records, and confirm who is providing clinical evaluation and treatment recommendations. I am expecting someone from the back office to call me regarding these concerns and I will follow through. What a disappointment.