Jen Hartley
Dr. Litchfield will make an appointment with you, then cancel it two days before. Then you'll have to do the work to reschedule it and someone from a call center--there's no way to actually contact the practice directly--will make you a virtual appointment for an in-person medical procedure. If you don't immediately catch THEIR mistake, you'll find that you've waited well over a month for absolutely nothing. And, of course, the next available appointment isn't for another month. It's another classic tale of arrogant doctors, incompetent "customer service" representatives, inefficient systems, and an overall lack of basic respect for paying customers.

