Arena Care And Wellness Center

I have been a patient with CHCN for over a decade, receiving care across multiple services including dental and gynecology. Today’s experience was extremely disappointing. I arrived at 3:55 PM for my 3:40 PM appointment, which falls within the stated 15-minute grace period. Despite this, Nurse Tatiana Duplessis chose to cancel my appointment. I was also her last in-person patient of the day, with only televisits remaining before closing at 5 PM. Given how far out these appointments are typically scheduled, especially for women’s health concerns, this decision felt dismissive and unprofessional. Long-standing patients should be met with a level of understanding and flexibility, not turned away over a matter of minutes. This experience has left me feeling undervalued as a patient. I hope this feedback is taken seriously, as this community deserves healthcare providers who prioritize patient care alongside policy.

I loved the staff. They were very friendly. The space was clean and very safe. During this pandemic before entering the building your temperature is checked and when you get into the clinic it's checked again before seeing the doctor. I love Dr. RUSSEN already. She's is great in my book.