Always By Your Side, Inc.

I went in to apply for a job. Before being hired, you are required to speak with a coordinator. They called the coordinator over to meet with me. The coordinator was rude. I understand that theirs is a high-stress job; however, I was not rude to her, and I was simply trying to determine whether her offer was a good fit for me. I have been working in this field for 15 years, and I have never before encountered such an unprofessional dynamic between a coordinator and an employee. The way she spoke, it sounded as though I would be expected to work not according to the established care plan, but rather according to some arbitrary set of rules. We are all different, of course—but even from the very first introduction, an employee should not be made to feel like a nobody within the home care system.

I spoke to someone that’s a manager here at this company’s Chinatown branch. This person, supposedly a “manager” here, whom don’t deserve to be called manager is absolutely terrible. She can’t manage. Her work is all over the place. She goes back and forth with you and your homecare application for ages and I still don’t get any home care service. One day she say my Medicaid is good, the next day she call saying my Medicaid is invalid and has some type of lock code. I decided to go elsewhere and they took care of me. I gave them my Medicaid and my most recent bank statement and I’m getting homecare service this month.