Arelis Herrera
This place is close to where I live, so I decided to give it a try. After calling to make sure they take my insurance, the receptionist texted me from a number, so I could send her a picture of my insurance card and ID, which I found very awkward and should’ve seen as the first sign. After doing that, I received a reply that they do take my insurance. After asking how much the copayment is (because I’ve paid copayments for acupuncture before), she tells me there is none and that she'll explain it the day of my appointment (this is my second sign). I arrived and was asked again for my insurance and ID, then she remembered having seen them. Gives me the paperwork to fill out, and I hear her calling the insurance. Once I submit the paperwork, she proceeds to “explain” the process. She begins by praising my “very good insurance” (third sign) and then says that I have 2 options of payments; 1) give 850 dollars for the 20 sessions I’m covered by to meet the deductible OR 2) they could sign off that I’ve completed 3 sessions to meet the deductible so I don’t have to worry about the insurance coverage. When I asked her why the $850 if my insurance covers acupuncture, she wasn’t clear on her explanation and kept repeating the only two options she was giving me. That’s when I realized they weren't in network with my insurance and were trying to rip me off anyway. Instead of doing their job by providing the information via email or over the phone, I wasted my time going there and listening to their nonsense in trying to get $850 from me. I told her I was not comfortable giving this amount of money and that I wanted to try their services first; if I were satisfied, I would book more sessions. But this was not an option, so basically, if I didn’t pay the $850 or pay out of pocket, they wouldn’t treat me. So please, be careful with this place.