Active Life Health Of Manhattan Medical Pllc

Dr. Liakeas has been my primarily care physician for going on 15 years now, and his exceptional care runs laps around other doctors I’ve seen over the years. Healthcare can be a tough subject for most due to inadequate care from providers, but Dr. Liakeas always takes the time and effort to make sure you feel your needs are met and your questions are answered. The best doctor in NYC, in my opinion.

I’ve been a patient of this practice for several years, back when it was Lexington Medical Associates, and I want to be clear up front that the individual doctors here have been excellent. I’ve received genuinely high-quality care from Linda Jordan, Katelynn O’Keefe (who have both moved on to other practices) and most recently Ester Shavalian. They are all attentive, compassionate, and skilled clinicians. Unfortunately, the practice itself has declined significantly, particularly since the management change and rebrand to MR Primary Care. What used to be a smooth, accessible office has become very difficult to navigate. Phone access is unreliable, calls frequently disconnect, and reaching a live person can take dozens of attempts. Online scheduling, refill requests, and referrals are confusing and often insufficient for time-sensitive needs. When issues arise that aren’t emergencies but still can’t wait two business days, the lack of reliable human contact is concerning. This isn’t just an inconvenience, but also a patient safety issue, especially for elderly patients, people with chronic conditions, or anyone who isn’t comfortable relying entirely on apps and portals. Being told to “walk in” or go elsewhere when phones don’t work is not a realistic solution for many patients. About a year ago, I had an issue during a routine blood draw that resulted in significant bruising on my arm that lasted over a week. I was extremely disappointed as this was a first for me with Lexington Medical. Since the bruising was quite severe 11 days later, I decided to leave a Google review in the hopes that they would hear my concerns. After I posted the review, a few office administrators as well as the managing doctor, Rohit Reejsinghani, reached out by phone and apologized, which I appreciated. I eventually removed my review in good faith that the practice was taking measures to improve patient safety and communication. However, taken together with the current access problems, it reinforced a sense that systems and oversight have slipped, even though the doctors themselves remain strong. The practice also no longer accepts many HMO insurance plans (they now only take PPO), which may further limit access and continuity of care for some patients I’m sharing this so prospective patients can make an informed decision. If you value responsive staff, reliable phone access, and smooth care coordination, you may find this practice frustrating in its current form. With stronger operational systems, this could once again be an excellent primary care office. I genuinely hope it improves, as this was once the best doctor’s office I’d ever been to.